Everything a contact centre needs

• Softphone inside the browser (WebRTC) — no desk phone, nothing to install
• Call and answer · hold · transfer · mute · dialpad
• Full extension management: create, edit, delete, repair, disable
• Device type per extension: Web, desk phone, Zoiper, or any SIP device
• Custom SIP secret at creation, revealable to authorised staff
• Queues with every distribution strategy and member management
• Visual IVR builder
• Departments with their own office hours
• Outbound routes and trunks (SIP and IAX2)
• Voicemail with busy / no-answer / unavailable forwarding rules
• Voicemail-to-email, with per-client SMTP settings
• Recording policy per direction: internal/external, inbound/outbound

The agent desktop and softphone

• Live calls screen, updating in real time
• Listen · Whisper · Barge — monitor any call without being heard
• Agent status and availability in one tap
• Campaigns and dialer: manual Preview mode and true Auto mode
• Full control of pacing, retries, working hours and active days
• Target whole queues or named agents
• Quality assurance with call evaluation forms
• Wrap-up / disposition codes
• Wallboard for live metrics on a big screen

Setting up an auto-dialer campaign

• Historical CDR reports filtered by date, queue and extension
• Detailed, paginated call list
• Per-agent report: calls handled, talk time, wrap-up codes
• CSV export on every report
• Recordings library with in-browser playback
• Billing and per-minute rates
• Dashboard applets you arrange yourself

The reports screen

• Built-in CRM: names, multiple numbers, email, company, tags
• Timestamped notes on every contact, attributed to their author
• Instant lookup by customer number during a call

• Team channel for company-wide messages
• Direct messages between agents
• Call handoff notes tied to the customer number — no repeating the story